Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock – 2017-2018 RAM 1500 2500 3500 4500 5500

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February 8, 2018

Vehicle May Rollaway

Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

 

NHTSA Campaign Number: 18V100

Manufacturer Chrysler (FCA US LLC)

Components POWER TRAIN

Potential Number of Units Affected 180,462

 

Summary

Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.

 

Remedy

Chrysler will notify owners and dealers will update the Body Control Module software. Dealers will also test the BTSI operation, replacing the solenoid as necessary. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is U11.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Revised April 2018

Dealer Service Instructions for:

Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock

 

NOTE: Page 1 “Models” changed to “Remedy Available”. Page 19 and Page 20 “U11 Addendum Card” changed to “BTSI Addendum Card”. 

NOTE: For all vehicles that were previously repaired under this safety recall (prior to February 18, 2018) drive the vehicle until at least 10 MPH is achieved for 5 seconds.  For 2018 MY vehicles also perform the battery disconnect and BUS cycle included in steps 17 through 19 in Section C.

Remedy Available √

2017 – 2018 (DS) RAM 1500 Pickup
2017 – 2018 (DJ) RAM 2500 Pickup
2017 – 2018 (D2) RAM 3500 Pickup
2017 – 2018 (DD) RAM 3500 Chassis Cab
2017 – 2018 (DF) RAM 3500 10K GVWR Chassis Cab
2017 – 2018 (DP) RAM 4500/5500 Chassis Cab

 

NOTE:  This recall applies only to the above vehicles equipped with a column shift automatic transmission.  This safety recall does not affect vehicles equipped with a rotary or floor shifter or manual transmission.

 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The Brake Transmission Shift Interlock (BTSI) locking pin on about 180,400 of the above vehicles may become stuck in the open position.  A BTSI locking pin stuck in the open position may allow the transmission to be shifted out of PARK and to any gear position without depression of the brake pedal and/or without the key in the ignition, if a key is applicable, or while the ignition is in the “OFF” mode.  The ability to shift the transmission out of the PARK position while the ignition is in the “OFF” mode or without a key in the ignition or a brake pedal application, increases the risk for an unintended vehicle rollaway that may result in a vehicle crash or injury without prior warning.

WARNING: Never use the PARK position as a substitute for the parking brake. Always apply the parking brake fully when parked to guard against vehicle movement and possible injury or damage.  Refer to your owner’s manual for additional information regarding proper parking brake usage.

 

Repair

Test the BTSI operation and replace if necessary.  Reprogram the Body Control Module (BCM) with new software and place an addendum card in the owner manual.  Instruct the vehicle owner to read the addendum card in order to become familiar with the revised BTSI operation.

 

Parts Information

Perform the Service Procedure Section A. BTSI Inspection before ordering part.


Models Sales Codes
DS – All DFP – 6-SPD Automatic 66RFE Transmission
DJ – All DG7 – 6-SPD Automatic 68RFE Transmission
DD – DFP DG1 – 6-SPD Automatic 65RFE Transmission
D2 – DFP or DG7
DF – DFP

 

Description Part Number
Bracket, Gearshift (Includes BTSI) CSZHT791AA

 


Models Sales Codes
DP – All DF2 – 6-SPD Automatic Aisin AS69RC Transmission
DD – DF2 or DF3 DF3 – 6-SPD Automatic Aisin AS66RC Transmission
D2 – DF2
DF – DF2 or DF3

 

Description Part Number
Bracket, Gearshift (Includes BTSI) CSZHT792AA

 


Due to the small number of involved vehicles expected to require gearshift bracket / BTSI replacement, no parts will be distributed initially.  The gearshift bracket / BTSI should be ordered only after inspection determines that replacement is required.  Very few vehicles are expected to require gearshift bracket / BTSI replacement.

 

Parts Return

No parts return required for this campaign.

 

Special Tools

The following special tools are required to perform this repair:

  • NPN
wiTECH micro pod II
  • NPN
Laptop Computer
  • NPN
wiTECH Software

 

Service Procedure

A.  BTSI Inspection

NOTE:  This process is to determine if the BTSI needs to be replaced. 

  1. While sitting in the driver’s seat, apply the parking brake.
  1. With the ignition switch in the “OFF” position, attempt to shift the transmission into any gear.
  • If the shifter is blocked then continue with Step 3.
  • If the shifter moves freely, then follow the repair procedure to replace the BTSI. Proceed to Section B. Gearshift Bracket / BTSI Assembly Replacement.
  1. Place the ignition switch in the “RUN” position and leave the shift lever in the “PARK” position. Only minimal force is required, do not force the shift lever.
  1. Turn off the radio, Heating, Ventilating, and Air Conditioning (HVAC), and any other accessories that are making noise. Also have all vehicle windows in the up and closed position to reduce outside noises.

NOTE: Do not move the shift lever from the “PARK” position during Steps 5 through 9.

 

  1. Place your hand on the shift lever knob and push lightly on the shift lever toward the instrument panel.  This will allow you to feel a click sensation from BTSI solenoid pin movement when the brake pedal is applied and released (Figure 1).
  1. Listen for a click sound from the BTSI solenoid pin movement while also feeling for the corresponding click sensation in the shift lever when the brake is applied and released.

Figure 1 – Push Lightly On Shift Lever Knob Toward Instrument Panel To Feel BTSI Solenoid Pin MovementFigure 1 – Push Lightly On Shift Lever
Knob Toward Instrument Panel To Feel
BTSI Solenoid Pin Movement

 

  1. After you are familiar with both the sound and feel of the BTSI pin movement in Steps 5 and 6, continue with Step 8.
  1. Place your hand on the shift lever knob as instructed in Step 5 then apply and hold the brake pedal for a count of five seconds.
  1. After five seconds of holding the brake pedal down, release the brake pedal while both listening and feeling for the click of the BTSI pin movement. The sound and feel of the BTSI pin movement should occur immediately within 0-2 seconds upon release of the brake pedal.
  • If the BTSI pin could be heard and felt moving within 0-2 seconds, then the BTSI inspection process is complete and the gearshift bracket / BTSI assembly does not need to be replaced. Place the ignition switch in the “OFF” position then proceed to Section C. Reprogram Body Control Module (BCM).
  • If the BTSI pin could not be heard and felt moving within 0-2 seconds, then continue with Step 10.

NOTE: For the BTSI test in steps 10 and 11, do not place your hand on the shift lever until instructed to do so.

 

  1. Do not place your hand on the shift lever. With the ignition switch in the “RUN” position, apply and hold the brake pedal for a count of five seconds.
  1. After five seconds of holding the brake pedal down, release the brake pedal. Wait exactly 2 seconds then attempt to move the shift lever out of the “PARK” position.  Only minimal force is required, do not force the shift lever.
  • If the shift lever cannot be moved from the “PARK” position 2 seconds after the brake pedal is released, the BTSI inspection process is complete and the gearshift bracket / BTSI assembly does not need to be replaced. Proceed to Section C. Reprogram Body Control Module (BCM).
  • If the shift lever can be moved out of the “PARK” position 2 seconds after the brake pedal is released, then the gearshift bracket / BTSI assembly must be replaced. Proceed to Section B. Gearshift Bracket / BTSI Assembly Replacement.

 

B.  Gearshift Bracket / BTSI Assembly Replacement 

  1. Open the vehicle hood
  1. Disconnect the negative battery cable terminal from the battery(s).
  1. Using a trim stick C-4755 or equivalent, disengage the retainer clip that secures the hood release handle to the steering column opening cover, and remove the hood release handle from the cover (Figure 2).

Figure 2 – Hood Release HandleFigure 2 – Hood Release Handle

 

  1. Remove and save the two screws that secure the bottom of the steering column opening cover to the instrument panel (Figure 3).
  1. Using a trim stick C-4775 or equivalent, release the eight spring clips that attach the steering column opening cover to the instrument panel (Figure 3)

Figure 3 – Steering Column Opening CoverFigure 3 – Steering Column Opening Cover

 

  1. Remove the data link connector from the steering column opening cover by pressing in the tabs and pushing the connector through the opening on the back side of the cover (Figure 4).
  1. If equipped: Disconnect the electrical connectors for any electrical devices from the steering column opening cover.
  1. Remove and save the steering column opening cover.
  1. Using a trim stick, disengage the gearshift boot from the steering column shrouds (Figure 5).

Figure 4 – Data Link ConnectorFigure 4 – Data Link Connector

 

Figure 5 – Gearshift BootFigure 5 – Gearshift Boot

 

NOTE: There are snap connections near the instrument cluster and between the shroud and the steering wheel that secure the upper and lower shroud.

 

  1. Remove and save the upper steering column shroud by pushing gently inward and upward on both sides of the upper shroud just above the joint line to the lower shroud to release the snap features that secure the shrouds together (Figure 7).

Figure 6 – Upper Shroud ScrewsFigure 6 – Upper Shroud Screws

 

Figure 7 – Steering Column Upper ShroudFigure 7 – Steering Column Upper Shroud

 

  1. Remove and save the T20 starhead screw that retains the lower shroud to the steering column (Figure 8).

Figure 8 – Steering Column Lower ShroudFigure 8 – Steering Column Lower Shroud

 

  1. Carefully move the lower shroud to clear the steering column tilt lever then remove and save the lower shroud. (Figure 8).
  1. Disconnect the shift cable from the gearshift bracket (Figure 9).

Figure 9 – Shift CableFigure 9 – Shift Cable

 

  1. Disconnect the upshift/downshift electrical harness connector (Figure 10).
  1. Release the upshift/downshift electrical harness connector retainer (Figure 10).
  1. Disconnect the BTSI electrical harness connector (Figure 11).

Figure 10 – Upshift/Downshift Electrical HarnessFigure 10 – Upshift/Downshift Electrical Harness

 

Figure 11 – BTSI Electrical HarnessFigure 11 – BTSI Electrical Harness

 

  1. Remove and save the three T27 star-head screws securing the gearshift bracket / BTSI assembly to the steering column (Figure 12).
  1. Remove the gearshift bracket / BTSI assembly with shift lever from the steering column then transfer to bench (Figure 13).
  1. Remove the upshift/downshift electrical harness from the retaining clip (Figure 13).
  1. Release the upshift/downshift electrical harness retainer from the gearshift bracket / BTSI assembly (Figure 13).
  1. Remove and save the E10 starhead pinch bolt securing the shift lever to the gearshift bracket / BTSI assembly (Figure 13).
  1. Remove and save the gearshift lever from the gearshift bracket / BTSI assembly (Figure 13).

Figure 12 – Gearshift Bracket / BTSI Assembly Screws

Figure 12 – Gearshift Bracket / BTSI Assembly Screws

 

Figure 13 – Gearshift LeverFigure 13 – Gearshift Lever

 

  1. Discard the old gearshift bracket / BTSI assembly.
  1. Verify the new gearshift bracket / BTSI assembly to be used has a paint mark on the BTSI solenoid (Figure 14).
  1. Install the gearshift lever to the new gearshift bracket / BTSI assembly and ensure the gearshift lever is fully inserted into the gearshift bracket (Figure 15).

Figure 14 – Gearshift Bracket / BTSI Assembly Paint Mark VerificationFigure 14 – Gearshift Bracket / BTSI Assembly Paint Mark Verification

 

  1. Install the E10 star-head pinch bolt securing the shift lever to the gearshift bracket / BTSI assembly. Tighten the pinch bolt to 11 N·m (97 in. lbs.) (Figure 13). Ensure shift lever is properly seated and not loose after tightening.
  1. Attach the upshift/downshift electrical harness retainer to the gearshift bracket / BTSI assembly (Figure 13).
  1. Install the upshift/downshift electrical harness to the retaining clip (Figure 13).
  1. Install the gearshift bracket / BTSI assembly with shift lever to the steering column.

Figure 15 – Gearshift Lever InsertionFigure 15 – Gearshift Lever Insertion

 

  1. Install the three T27 star-head screws securing the gearshift bracket / BTSI assembly to the steering column. Tighten the screws to 10 N·m (89 in. lbs.) (Figure 12).
  1. Connect the BTSI electrical harness connector (Figure 11).
  1. Install the upshift/downshift electrical harness connector retainer (Figure 10).
  1. Connect the upshift/downshift electrical harness connector (Figure 10).
  1. Connect the shift cable to the gearshift bracket (Figure 9).
  1. Carefully position the lower shroud over the steering column tilt lever and onto the steering column (Figure 8).
  1. Install the T20 star-head screw that retains the lower shroud to the steering column. Tighten the screw to 2.3 N·m (20 in. lbs.) (Figure 8).
  1. Attach the upper steering column shroud by pushing gently inward on both sides of the upper shroud just above the joint line to the lower shroud and attach to the lower shroud using the snap features (Figure 7).
  1. Install the two T20 star-head screws that attach the lower steering column shroud to the upper shroud. Tighten the screws to 1.3 N·m (12 in. lbs.) (Figure 6).
  1. Attach the shift boot to the upper and lower steering column shrouds (Figure 5).
  1. If equipped: Connect the electrical connectors for any electrical devices to the steering column opening cover.
  1. Install the data link connector to the steering column opening cover by pushing the connector through the opening on the back side of the cover and fully engaging the lock tabs of the connector (Figure 4).
  1. Attach the steering column opening cover to the instrument panel with the eight spring clips (Figure 3).
  1. Install the two screws that secure the steering column opening cover to the instrument panel. Tighten the screws to 3.6 N·m (32 in. lbs.) (Figure 3).
  1. Position the hood release handle onto the steering column opening cover and fully engage the retainer clip that secures the hood release handle to the steering column opening cover (Figure 2).
  1. Connect the negative battery cable terminal to the battery(s).
  1. Proceed to Section C. Reprogram Body Control Module (BCM).

 

C.  Reprogram Body Control Module (BCM) 

NOTE: The wiTECH scan tool must be used to perform this recall.  The wiTECH software is required to be at the latest release level before performing this procedure.  If the reprogramming flash for the BCM is aborted or interrupted, repeat the procedure.  The BCM must be at the latest calibration level after completing this recall. 

  1. Open the hood. Install a battery charger Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light and verify that the charging rate provides 13.0 to 13.5 volts.  Do not allow the charger to time out during the flash process.  Set the battery charger timer (if so equipped) to continuous charge. 

NOTE:  Use an accurate stand-alone voltmeter.  The battery charger volt meter may not be sufficiently accurate.  Voltages outside of the specified range will cause an unsuccessful flash.  If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

 

  1. Connect the wiTECH micro pod II to the vehicle data link connector.
  1. Place the ignition in the “RUN” position.
  1. Open the wiTECH 2.0 website.
  1. Enter your “User id” and “Password” and your “Dealer Code”, then select “Finish” at the bottom of the screen.
  1. From the “Vehicle Selection” screen, select the vehicle to be updated.
  1. From the “Action Items” screen, select the “Topology” tab.
  1. From the “Topology” tab, select the “BCM” icon for the module requiring updating.
  1. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.
    • If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 14.
    • If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10.
  1. Read the flash special instructions page. Select “OK” to continue.
  1. From the flash ECU agreement page, agree to terms by checking the box.
  1. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
  1. Select “Guided Diagnosis” under the “Activities” column.
  1. Select “Restore Vehicle Configuration” and click “Continue”, then follow the wiTECH screen instructions to complete the vehicle configuration.
  1. From the “Topology” screen, select the “All DTCs” tab to view the DTCs.
  1. Select “Clear All DTCs” and then select “Close”.
  1. For 2018 MY only, Disconnect the negative battery cable for 60 seconds then reconnect the negative battery cable.
  1. For 2018 MY only, turn the ignition to the ON position then turn the ignition to the OFF position and allow the BUS to go to sleep and wait one additional minute.
  1. For 2018 MY only, turn the ignition to the ON position and verify the HVAC temperature control functionality.
  1. Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
  1. Remove the battery charger from the vehicle.
  1. Close the vehicle hood.
  1. Drive the vehicle until at least 10 MPH is achieved for 5 seconds. 

NOTE:  Step 23 must be performed prior to returning the vehicle to the customer.

 

  1. Before returning the vehicle to the customer, confirm that the vehicle is in Customer Mode. 

NOTE: All vehicles that have software update performed will require an addendum card be provided to the vehicle owner.

  1. Process Steps to obtain the BTSI Addendum Card:

a. Access the “DealerCONNECT” website.

b. Select the “Recall Central” link.

c. Locate the “Repair Information” section.

d. Select the “BTSI Addendum Card” link in the Repair Information section.

e. Print a copy of the BTSI addendum card.

f. Give the addendum card to the vehicle owner and advise the vehicle owner to read the addendum card for information regarding how the new software changes the gear shift lever interlock operation for enhanced vehicle safety.

 

Sample: BTSI Addendum Card

____________________________________________________________________

2013MY-2018MY Owner Addendum Card 

The purpose of this addendum card is to explain the change in the vehicle functionality after receiving the software flash.

Vehicle Remedy

This vehicle received updated software that releases the Brake

Transmission Interlock (BTSI) locking pin after 3 minutes of applying the brake while the vehicle is in Park.

Impact to Owner

When applying the brake for more than 3 minutes while the vehicle is on and in park, the vehicle will require the user to release the brake and then reapply the brake in order to shift the vehicle out of Park.

 

Note:  Please place this document in the Glove Box of the vehicle.  

 

RCMN-18V100-9238

 

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab.   Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances:

Labor Operation
Number
Time
Allowance
Inspect BTSI Functionality and Verify BCM Software Level (2017-2018 Model Year) 19-U1-11-81 0.2 hours
Inspect BTSI Functionality and Perform BCM Software Update  (2017 Model Year Only) 19-U1-11-82 0.4 hours
Inspect BTSI Functionality, Replace Gearshift Bracket and Verify BCM Software Level  (2017-2018 Model Year) 19-U1-11-83 0.7 hours
Inspect BTSI Functionality, Replace Gearshift Bracket and Perform BCM Software Update  (2017 Model Year Only) 19-U1-11-84 0.9 hours
Inspect BTSI Functionality and Perform BCM Software Update (2018 Model Year Only) 19-U1-11-85 0.5 hours
Inspect BTSI Functionality, Replace Gearshift Bracket and Perform BCM Software Update (2018 Model Year Only) 19-U1-11-86 1.0 hours

 

Add the cost of the recall parts package plus applicable dealer allowance to your claim.

NOTE:  See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

 

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

 

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.

 

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.  The owner’s name, address and phone number are listed if known.  Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.”  Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states.  Use of this information is permitted for this recall only and is strictly prohibited from all other use.

 

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC


 

This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX U11/NHTSA 18V-100

 

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

 

  1. RECOMMENDED OPTION Call your authorized ChryslerDodge / Jeep® / RAM Dealership 
  1. Call the FCA Recall Assistance Center at 1-866-220-6747. An agent can confirm part availability and help schedule an appointment 
  1. Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

 

QR Code

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall U11.


IMPORTANT SAFETY RECALL

Brake Transmission Shift Interlock

Dear [Name],

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [20172018 Model Year RAM 1500 Pickup, 2017-2018 Model Year RAM 2500 Pickup, 2017-2018 Model Year RAM 3500 Pickup, 2017-2018 Model Year RAM 3500 Chassis Cab, 2017-2018

Model Year RAM 3500 10K GVWR Chassis Cab, 2017-2018 Model Year RAM 4500/5500 Chassis Cab] vehicles equipped with a column shift automatic transmission.  This safety recall does not affect vehicles equipped with a rotary or floor shifter or manual transmission.

 

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The Brake Transmission Shift Interlock (BTSI) locking pin on your vehicle [1] may become stuck in the open position.  A BTSI locking pin stuck in the open position may allow the transmission to be shifted out of PARK and to any gear position without depression of the brake pedal and/or without the key in the ignition, if a key is applicable, or while the ignition is in the “OFF” mode.  The ability to shift the transmission out of the PARK position while the ignition is in the “OFF” mode or without a key in the ignition or a brake pedal application, increases the risk for an unintended vehicle rollaway that may result in a vehicle crash or injury without prior warning. 

WARNING: Never use the PARK position as a substitute for the parking brake. Always apply the parking brake fully when parked to guard against vehicle movement and possible injury or damage.  Refer to your owner’s manual for additional information regarding proper parking brake usage.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA will repair your vehicle [2] free of charge (parts and labor).  To do this, your dealer will inspect the BTSI operation and replace if necessary.  The Body Control Module (BCM) software will also be updated.  In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit.  Your time is important to us; please be aware that these steps may require more time.  The estimated repair time is two hours.  We recommend that you schedule a service appointment to minimize your inconvenience.  Please bring this letter with you to your dealership.

 

VISIT RECALLS.MOPAR.COM/HELP FOR MORE INFORMATION AND
ANSWERS TO FREQUENTLY ASKED QUESTIONS

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

 

Customer Assistance/Field Operations

Fiat Chrysler Automobiles US LLC


Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

 

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

 

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.


10 Affected Products

Vehicles

MAKE MODEL YEAR
RAM 1500 2017-2018
RAM 2500 2017-2018
RAM 3500 2017-2018
RAM 4500 2017-2018
RAM 5500 2017-2018

 


18 Associated Documents

Remedy Instructions and TSB – February 2018

RCRIT-18V100-6879.pdf 1399.989KB

RCRIT-18V100-6879

 


Manufacturer Notices(to Dealers,etc) – U11/T79 2013MY-2018MY Owner Addendum Card

RCMN-18V100-5139.pdf 185.185KB

RCMN-18V100-5139

 


Defect Notice 573 Report

RCLRPT-18V100-2508.PDF 220.084KB

RCLRPT-18V100-2508

 


Manufacturer Notices(to Dealers,etc) – T79-U11 Second Revision Communication v4

RCMN-18V100-7346.pdf 355.487KB

RCMN-18V100-7346

 


U11 Fleet Communication

RMISC-18V100-6063.pdf 355.987KB

RMISC-18V100-6063

 


Remedy Instructions and TSB – Revised February 2018

RCRIT-18V100-6858.pdf 1415.669KB

RCRIT-18V100-6858

 


Manufacturer Notices(to Dealers,etc) – T79 and U11 Safety Recall Update 2-20-18

RCMN-18V100-7262.pdf 164.905KB

RCMN-18V100-7262

 


Remedy Instructions and TSB – Revised March 2018

RCRIT-18V100-4841.pdf 1403.972KB

RCRIT-18V100-4841

 


Recall 573 Report-Amendment 1

RCLRPT-18V100-8266.PDF 220.316KB

RCLRPT-18V100-8266

 


Manufacturer Notices(to Dealers,etc) – 2013MY-2018MY Owner Addendum Card

RCMN-18V100-9238.pdf 183.594KB

RCMN-18V100-9238

 


Manufacturer Notices(to Dealers,etc) – T79-U11 Time Punching Exemption 2-27-18

RCMN-18V100-8421.pdf 449.433KB

RCMN-18V100-8421

 


Remedy Instructions and TSB – Revised April 2018

RCRIT-18V100-4731.pdf 1426.812KB

RCRIT-18V100-4731

 


ISSUED Owner Notification Letter(Part 577)

RCONL-18V100-5581.pdf 319.466KB

RCONL-18V100-5581

 


Renotification Representative Copy

RMISC-18V100-1931.pdf 41.788KB

RMISC-18V100-1931

 


Recall Quarterly Report #3, 2018-3

RCLQRT-18V100-3709.PDF 211.329KB

RCLQRT-18V100-3709

 


Recall Quarterly Report #4, 2018-4

RCLQRT-18V100-2959.PDF 211.448KB

RCLQRT-18V100-2959

 


Remedy Instructions and TSB

RCRIT-18V100-5203.pdf 1471.659KB

RCRIT-18V100-5203

 


Recall Quarterly Report #5, 2019-1

RCLQRT-18V100-4872.PDF 211.561KB

RCLQRT-18V100-4872

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V100&docType=RCL


 

Reprogramming

Chrysler J2534 Application Overview

 

DRB III Emulator

Flash Availability - J2534/Pass Thru Device

Vehicle to Diagnostic Tool Reference Chart

 

Chrysler Recommended J2534 Devices

For Chrysler recommended J2534 device, see below table.

J2534 Device Firmware Version
CTC Vehicle Box * 1.9
UCAN 2 1.0
Blue Streak -2534 Global Programmer 2.10
Actia I+ME Passthru 2.07

* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).

 

Compatible J2534 Devices

Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light" title="Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 17"> CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light CarDAQ-Plus
Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light CarDAQ-M
Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light VSI J2534 ECU Reprogrammer
Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light

Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light

RAP2 OEM J2534 Remote Reprogramming Tool

Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light" title="Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 17">

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

Safety Recall U11 / NHTSA 18V-100 Brake Transmission Shift Interlock - 2017-2018 RAM 1500 2500 3500 4500 5500 | small light

GODIAG J2534

 


Click on the link below to:

Download J2534 Application

(Install the wiTECH 2.0 J2534 Application on your computer)

Download the Setup Utility

(Configure your microPod/MDP device)

Launch wiTECH 2.0

(Once subscription and users are assigned to a tool please follow this link to access wiTECH)

https://www.mopartsp.com/support

 


Chrysler J2534 Manual

wiTECH Software

www.techauthority.com

 


 

Bestseller No. 1
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
  • ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
  • J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
  • TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
  • J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
  • FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
Bestseller No. 2
LAUNCH X431 PRO5 Elite,J2534 Reprogramming Tool, Topology Mapping OBD2 Scanner Diagnostic Tool, CAN/CAFD/DoIP/HD/FCA SGW,Bidirectional Scan Tool, ECU Coding, 50+ Reset, All Systems Scanner
  • 🆚LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 PRO3/X-431 Throttle III/X431-TorqueIII/X431 V+, PROS V+, PAD3. ⓵ J2534 ECU Programming &Online functions directly connect to OEM server, 50+ reset same as X-431 Throttle;⓶Bi-directional control and All system diagnostics as Snap-on scanner; ⓷ Support 150+ brands Vehicles (include CAN/CAFD/DoIP/HD protocols and AutoAuth for FCA SGW) ⓸Powered by 8-core processor(1.8GHz), Android9.0 OS, 2.4 & 5GHz WiFi connection.
  • 🚜[J2534 Reprogramming With FREE SMARTBOX 3.0】Save more than $2000, LAUNCH X431 PRO5 support J2534/DOIP/CANFD/HD protocols (Needn’t buy HDIII Module,Manufacture software and non-16pin adaptors need to be purchased separately.) Download OEM software from the manufacturer’s server to 1) program data to blank/used ECUs; 2) Reflash ECUs with data loss; 3)Upgrade ECU software version. As a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
  • 👏[50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. 50 commonly reset functions ( in the quick page ) reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to reset, regeneration, initiation, matching, etc. (Functions vary by models, configurations, and systems.)
  • 🌐[One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner Bluetooth provides Repair Tips, Repair Assist, Component Measurement, TSB, Relevant Cases DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair. 🤩[One Scanner For Multiple Uses]: LAUNCH diagnostic tool PRO5 collaborates with add-on modules (ADAS, Videoscope, TSGUN, X-ProG3, WiFi Pinter, Battery Tester) to expand business applications and improve diagnostic accuracy.
  • 👍【2023 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
Bestseller No. 3
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Multi-Protocol PassThru Interface, Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MS908CV, MK908P, MK908 Pro II and PC
  • 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
  • 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
  • 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
  • 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
  • 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
SaleBestseller No. 5
Latest Version ECUs Programmer SM2Pro J2534VCI Read Write 67IN1 Dongle Suiatble for Efficient ECUs Programming Durable Diagnostic Tool Plastic ECUs Programmer Vehicle Repair Tool Engine Diagnostic
  • Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
  • The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
  • The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
  • With its 67IN1 dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
  • Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
Bestseller No. 6
VXDIAG VCX Nano GDS2 and Tech2Win Diagnostic Tool Compatible for GM/OPEL with Global Diagnostic Programming System GDS & GDS2 Blue
  • 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
  • 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
  • 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
  • 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
  • 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.

Last update on 2024-02-17 / Affiliate links / Images from Amazon Product Advertising API

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