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Warranty Operations Newsletter Volume 1, Issue 6 Updates from Warranty Operations and Customer Care The following articles are published to assist you with processing claims, contain valuable pieces of general information and support for our mutual customers.
WARRANTY BULLETIN NO: D-16-28 (Rev. A) DATE: March 1, 2017 **********************Revisions are noted in Red********************** PURPOSE: To announce the addition of Exterior Mirrors to the Vehicle Digital Imaging Pre-Authorization program in an effort to collect, monitor and correct quality issues in a timely and efficient manner. TIMING: Vehicles received for repair from December 1, 2016 … Read more
WARRANTY BULLETIN NO: D-17-08 DATE: March 17, 2017 PURPOSE: To announce the Essential Flash Management feature. This new feature will provide a clear indication of what Flashes are required to be performed immediately. Key advantages include: TIMING: Effective April 17, 2017 ACTION: Flashes available for vehicle updates will be categorized as either … Read more
WARRANTY BULLETIN NO: D-17-XX DATE: March 20, 2017 PURPOSE: To announce a new Vehicle Restriction program called “Cummins ECS Program” for select Cummins equipped vehicles. The program is designed to use both Technical Service Operations and Customer Care to proactively reach out to customers and ensure efficient repair of vehicles. TIMING: Effective March … Read more
WARRANTY BULLETIN NO: D-17-12 DATE: March 31, 2017 PURPOSE: Mopar is updating the Shop Certification Program eligibility requirements to remain in alignment with the Customer First Award For Excellence (CFAFE) FFV requirements. Dealers that qualify for the Shop Certification Program will continue to receive a TASC allowance of 25%. The Shop Certification Program is … Read more