March 14, 2019
Failure of the instrument cluster to properly illuminate may prevent the driver from receiving warnings about the vehicle’s systems, increasing the risk of crash.
NHTSA Campaign Number: 19V203
Manufacturer Chrysler (FCA US LLC)
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 7,929
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Challenger and Charger and Chrysler 300 vehicles. The instrument cluster may not properly illuminate driver warnings. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, “Control and Displays.”
Chrysler has notified owners, and dealers will update the instrument cluster software, free of charge. The recall began April 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V32.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Revised May 2019
Dealer Service Instructions for:
Safety Recall V32 / NHTSA 19V-203 Instrument Panel Cluster
NOTE: Added Cluster reset information in the “Repair” section.
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
The Instrument Cluster on about 7,919 of the above vehicles may have software which can cause the cluster to inadvertently stop displaying vehicle information. The loss of a functioning instrument cluster may prevent the activation of warning chimes, messages and gauges to provide vehicle information to the driver, which may increase the risk of a crash without warning.
The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 571.101 S5.3 – which requires to “illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions.”
NOTE: If the vehicle cluster is not displaying vehicle information when the customer arrives for the recall DO NOT REPLACE THE CLUSTER simply disconnect the 12-volt battery ground cable for 5 -10 seconds and reconnect. This procedure will reset the cluster to display vehicle information.
The following special tool is required to perform this repair:
NOTE: The wiTECH scan tool must be used to perform this Customer Satisfaction Notification. The wiTECH software is required to be at the latest release level before performing this procedure. If the reprogramming flash is aborted or interrupted, repeat the procedure.
- Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH micro pod II to the vehicle data link connector.
- Place the ignition in the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
- From the “Vehicle Selection” screen, select the vehicle to be updated.
- From the “Action Items” screen, select the “Topology” tab.
- From the “Topology” tab, select the “IPC” icon.
- From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.
- If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 13.
- If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10.
- Read the flash special instructions page. Select “OK” to continue.
- From the flash ECU agreement page, agree to terms by checking the box.
- Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
- From the “Topology” screen, select the “All DTCs” tab to view the DTCs.
- Select “Clear All DTCs” and then select “Close”.
- Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
- Remove the battery charger from the vehicle.
- Close the vehicle hood and return the vehicle to the customer.
3 Affected Products
10 Associated Documents
Remedy Instructions and TSB
ISSUED Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc) – 03/21/2019 New Safety Recall Advanced Communication – V32
Non-Compliance Notice 573 Report FMVSS 101
Remedy Instructions and TSB
Recall Quarterly Report #1, 2019-2
ISSUED Renotification Notice
Recall Quarterly Report #2, 2019-3
Recall Quarterly Report #3, 2019-4
Latest Recalls Documents
Chrysler Recommended J2534 Devices
|J2534 Device||Firmware Version|
|CTC Vehicle Box *||1.9|
|Blue Streak -2534 Global Programmer||2.10|
|Actia I+ME Passthru||2.07|
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
Click on the link below to:
Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
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NOTE: ONLY SUPPORTED IN U.S. MARKET.
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- VXDIAG VCX 2 in 1 works for both Ford and Mazda, support Ford and Mazda Diagnose and Programming.(Please download the latest vxmanager from vxdiag official website. Use new vxmanager to update firmware and driver and then update your device authorization.)
- Worth to own: Support J2534 protocol, this device actually works faster than Obdlink MX and ELM327 devices with Forscan, it can also works with FJDS license for programming. This is a great alternative to buying an expensive VCM2 for programming modules
- Support vehicle till 2019 year（Not works for FORD F150,F250,F350,F450,F550,F650,F750 before 2010）,Support Multi-Languages
- VXDIAG VCX NANO is an OEM diagnostic interface for the vehicles of Ford and Mazda. It can be compatible with OEM software of Ford IDS and Mazda IDS
- Full Technical Support Online: Firmware support update online. For software installation, you can feel free to contact us via amazon message, our engineer will provide online support by teamviewer or video
- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
- OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
- You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
- One year warranty. Please contact us via order center if you have any problem with software installation
Last update on 2022-06-23 / Affiliate links / Images from Amazon Product Advertising API
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