Warranty Operations Newsletter – Volume 1, Issue 6

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Mopar

Warranty Operations Newsletter Volume 1, Issue 6 Updates from Warranty Operations and Customer Care The following articles are published to assist you with processing claims, contain valuable pieces of general information and support for our mutual customers.   https://www.nhtsa.gov/recalls?nhtsaId=10148946 https://static.nhtsa.gov/odi/tsbs/2015/MC-10148946-9999.pdf [embeddoc url=”https://static.oemdtc.com/TSB/MC-10148946-9999.pdf”]     [sc name=”scan-tool-pro”][/sc]

DIPAP Requirements – Addition of Exterior Mirrors – FCA

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2019 RAM 1500

WARRANTY BULLETIN NO: D-16-28 (Rev. A) DATE: March 1, 2017 **********************Revisions are noted in Red********************** PURPOSE: To announce the addition of Exterior Mirrors to the Vehicle Digital Imaging Pre-Authorization program in an effort to collect, monitor and correct quality issues in a timely and efficient manner.   TIMING: Vehicles received for repair from December 1, 2016 … Read more

Essential Flash Management – FCA

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2019 RAM 1500

WARRANTY BULLETIN NO: D-17-08 DATE: March 17, 2017   PURPOSE: To announce the Essential Flash Management feature. This new feature will provide a clear indication of what Flashes are required to be performed immediately. Key advantages include: Increases Service Campaign Flash completion for Recall, Customer Satisfaction Notice (CSN) and Rapid Response Transmittal (RRT) by highlighting … Read more

Vehicle Restriction Program – Cummins Enhanced Customer Satisfaction (ECS)

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Cummins

WARRANTY BULLETIN NO: D-17-XX DATE: March 20, 2017   PURPOSE: To announce a new Vehicle Restriction program called “Cummins ECS Program” for select Cummins equipped vehicles. The program is designed to use both Technical Service Operations and Customer Care to proactively reach out to customers and ensure efficient repair of vehicles.   TIMING: Effective March … Read more

Shop Certification Program Guidelines – Mopar

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Mopar

WARRANTY BULLETIN NO: D-17-12 DATE: March 31, 2017   PURPOSE: Mopar is updating the Shop Certification Program eligibility requirements to remain in alignment with the Customer First Award For Excellence (CFAFE) FFV requirements. Dealers that qualify for the Shop Certification Program will continue to receive a TASC allowance of 25%. The Shop Certification Program is … Read more